Returns & Exchanges

We want you to be completely enamored with your Charlotte Mills shoes, which is why we offer a 14-day return period for all unworn items in their original packaging. Please ensure your soles are protected by trying them on a carpeted surface to remain eligible for a refund.

Return Process

• 1.
  Check Eligibility

  Ensure your shoes are in pristine condition, unworn, and include the original box, dust bag, and any bridal accessories provided.

• 2.
  Complete the Form

  Fill out the returns form included in your original shipment, indicating whether you would like a size exchange or a full refund.

• 3.
  Package and Post

  Securely package your items and send them back to our warehouse using a tracked shipping service to ensure safe delivery.

• 4.
  Processing and Refund

  Once our team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.